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Market Force

United States

Overview

CUSTOMER EXPERIENCE. OUR PASSION. We are proud to partner with multi-location businesses, providing a wide array of customer experience management solutions, analytics and reporting technology. Our solutions help our clients protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping, contact center services and social media review data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.

Areas of subspecialty

Benchmarking
Time/Productivity Analysis
Selling Models
Segmentation and Coverage Models
Sales Enablement
Incentive Planning
Quota development
Reward Systems
Lead management
Order management
Task consolidation
Areas of service
  • North America