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United States


Have you begun your Customer Experience (CX) journey yet? Regardless of where you may be in your CX journey, CustomerMatters will help you assess where you are today, determine where you'd like to be, and chart the course to get there. CustomerMatters offers a broad set of tools and training from CX introductory workshops, Customer Journey Mapping workshops, Customer Loyalty program strategy and implementation, and interim leadership. CustomerMatters has worked with clients in various industries including hardware, software, biotech, consumer electronics, financial services, eCommerce, and government. Because CX is a cultural mindset at its core, it transcends industries. We are here when you decide the customer matters.

Areas of subspecialty

Market Segmentation
Product Testing
Advertising Testing
Sales Resource Testing
Satisfaction and Loyalty Analysis
Brand Awareness and Reach
Pricing Research
Areas of service
  • North America