Voice and Chat Enabled Nividous RPA Bots Enable Enhanced Customer Experience

Voice and Chat Enabled Nividous RPA Bots Enable Enhanced Customer Experience

The customer provides acquisition and operational support solutions to optometry practices. Rapid expansion required hiring and training call center FTEs with a call center being the only available channel for patients to make an appointment.

Voice and Chat enabled Nividous Bots to allow customers/patients to perform multiple actions, including finding the closest store and booking/updating/revisiting an appointment.

Logo