University Health System Recovers Patient Volumes Amid COVID-19
Challenge A large university health system experienced a sudden and significant drop in patient volumes as it suspended normal operations to respond to the coronavirus pandemic. The loss of volume directly impacted the organization’s financial stability. As the organization entered its recovery phase, leaders had to grapple with resuming operations and delivering high-quality care while also maintaining a safe care setting for patients and staff. Approach University leaders and Huron developed a strategy to align volumes across care settings, support patient care, stabilize the organization financially and prepare for a resurgence in coronavirus cases. The strategy consisted of understanding the impact of the coronavirus on historical processes and operations, recalculating capacity to account for social distancing, prioritizing the needs of different patient populations and evaluating changes in volumes against pandemic-related constraints.
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