IMPROVING PATIENT PREPAREDNESS FOR A DIAGNOSTIC TEST

IMPROVING PATIENT PREPAREDNESS FOR A DIAGNOSTIC TEST

Insight mining among patients, cardiologists and stress test technicians revealed that

  • Most canceled or rescheduled appointments are a result of patients being unaware of or forgetting that
    • Caffeine needs to be withheld (some not realizing what contains caffeine)
    • The test can take from 2 - 5 hours
    • There could be exercise and/or an IV drug used
  • Staff repeatedly communicates basic information to patients to ensure they prepare for their test
  • Better prepared patients seem to have an easier time test day and are more satisfied with their experience

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