Cultural Transformation and Financial Improvement Enhances Community Hospital

Cultural Transformation and Financial Improvement Enhances Community Hospital

By increasing transparency, improving efficiency and integrating compatible technology, T.J. Samson Community Hospital (T.J. Samson) was able to boost employee engagement, recover costs and continue serving its community as an independent health system.

Challenge
T.J. Samson experienced interconnecting cultural, financial and clinical challenges. Misalignment around goals and strategic vision produced low employee engagement and high turnover, the latter of which contributed to the organization’s financial strain. In addition to turnover costs, the organization was concerned about the costs incurred from revenue cycle inefficiencies and the inconsistent application of process best practices. Collectively, these issues resulted in low patient satisfaction and experience ratings.

Approach
The Huron and T.J. Sampson teams began by addressing underlying culture and leadership issues, including transparency, accountability, efficiency and alignment. The teams also identified revenue cycle performance improvements and electronic health record (EHR) platform integrations that would have the most impact on consumer and employee satisfaction as well as their financial success. The teams achieved this by:

Logo