Academic Medical Center Transforms Business Operations and Patient Access

Academic Medical Center Transforms Business Operations and Patient Access

As the only academic medical center in its state, this organization treats many of the state’s most complex medical conditions and is also a safety net provider of high-quality care to all residents, including underserved populations. While the costs of caring for its patient populations were rising, reimbursements and grant funding were shrinking.

The organization was also challenged by inefficiencies and variation that occur in a large complex organization. Areas of the business were operating on different, often incompatible systems, which negatively impacted communication, collaboration and business functions throughout the organization. A lack of reporting tools and governance structures had increased labor costs while missed opportunities in supply chain management contributed to higher operating expenses. Clinical inefficiencies put a strain on inpatient capacity, which increased length of stay and overwhelmed the emergency department. This also created multiple barriers for outpatient access to care. Additionally, the absence of a mature approach for collecting, analyzing and sharing data prevented leadership from making informed, strategic business decisions.

Leaders understood that to continue fulfilling its mission in a difficult financial landscape, the organization would have to become more efficient and accountable systemwide. Teams needed to reduce costs, increase revenue and improve access to care.

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